People matters


Course summary

Practical skills, techniques and behavioural models for leading people and teams in the public sector.

Very middle-manager-y, but some useful patterns for both applying and working within.

Areas covered

  1. Leading teams
  2. Communicating effectively
  3. Performance conversations
  4. Managing for performance
  5. Managing change

Useful models

Situational leadership

Model that segments the following leadership styles

  1. Directing - tell people what to do and how to do it.
  2. Coaching - provide direction but attempt to sell the idea to get people on board.
  3. Supporting - focus on relationships and less on providing direction. Work with the team and share decision-making responsibilities
  4. Delegating - leaders delegate most of the responsibility to the group. Monitor progress but less involved in decision-making.

These are then applied based on the relative maturity of the team:

  1. Low maturity
  2. Medium maturity, limited skills
  3. Medium maturity, higher skills but lacking confidence
  4. High maturity


Tuckman model

Five stages of in a team life cycle

  1. Forming
  2. Storming
  3. Norming
  4. Performing
  5. Adjourning